In The News

QuestionPro showcased Foucs Groups on MSNBC Morning Joe

May 19th, 2022

MSNBC's Elise Jordan shares observations from Democratic and Republican voters in Georgia ahead of the state's primaries next week.

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GreenBook 2022 Future List Spotlight: Timothy J. Cornelius

May 5th, 2022

“The GreenBook Future List Spotlight focuses on one honoree each interview, allowing you to become better acquainted with the future of insights. In this installment, we sit down with Timothy J. Cornelius, Audience Director at QuestionPro."

Tech CEOs Must Stand On Principle

April 19th, 2022

QuestionPro's CEO, Vivek Bhaskaran, talks about the importance that your actions stay aligned with your values.

Atomic Research: What It Is And Why You Should Be Doing It

April 12th, 2022

“Learn about "atomic research" and how it can benefit your market research organization in terms of streamlining data management, relaying relevant data to researchers and stakeholders, identifying knowledge gaps, and more."

Customer Communities Fuel the CX Experience with Insights and Feedback

March 31st, 2022

“Insight Communities Offer Timely, Actionable Data at Scale."

In Texas, Big Tech's Liberal Leanings Take a Back Seat

March 10th, 2022

“Texas has been enacting some of the most far-right social policies in the country. But the tech industry continues to move in."

New EX Products: Momentive, QuestionPro, Experience.com, Motivosity, and DaysToHappy

March 9th, 2022

“Products and solutions that support the growing employee experience segment have been introduced at a fast clip during the start of 2022..."

Market Research Predictions for 2022

January 6th, 2022

“Insights repositories will become mainstream – while knowledge management solutions have been in play for a while..."

How to Understand Customer Churn When There Is No Return

January 3rd, 2021

By understanding the churn risk, a brand can still help push better social reviews and keep their business profitable — all while having a near 100% churn.

Conversational Marketing: Boosting Revenue and Improving Customer Experience

December 27th, 2021

Customer satisfaction is also a key benefit associated with conversational marketing and often the driving force for successful e-commerce sales.

14 Personal Branding Trends You'll See In 2022, According To Business Leaders

December 21st, 2021

QuestionPro has acquired customer brand engagement analyst Bryght AI, and says it will incorporate the technology across all its survey and research platforms...

Shoppers Are Worried About Late Delivery Of Gifts, Study Shows

November 19th, 2021

According to a study performed by QuestionPro, consumers fear that their holiday gifts will not be delivered on time.

As The Chaos Of The Great Resignation Continues, How Can Employers Find Clarity — And A Path Forward?

December 4th, 2021

A new study released today by RADICL and QuestionPro reveals how these seismic changes have impacted employee perceptions of jobs and lives across the U.S., and why it’s critical employers take these realities seriously.

4 New Ways to Use Customer Satisfaction Results

November 18th, 2021

Above all else — never stop asking questions. Never stop engaging with customers. And most of all, never rest on your laurels.

QuestionPro Acquires Conversational Intelligence Firm Bryght AI

November 5th, 2021

QuestionPro, a global leader in online survey and research services has acquired Bryght AI, a conversational intelligence platform that helps companies drive customer retention...

QuestionPro Acquires Bryght AI

November 2nd, 2021

QuestionPro, a global leader in online survey and research services has acquired Bryght AI, a “conversational intelligence” platform...

QuestionPro Buys Unstructured Data Analyst Bryght.AI

November 1st, 2021

QuestionPro has acquired customer brand engagement analyst Bryght AI, and says it will incorporate the technology across all its survey and research platforms...

QuestionPro named as a 2021 Technology Leader in the SPARK Matrix analysis

October 13th, 2021

Quadrant Knowledge Solutions announced today that it has named QuestionPro as a 2021 technology leader in the SPARK Matrix analysis of the global Voice of the Customer (VoC) platform market.

Customer Experience, in the Palm of Your Customers' Hands

October 8th, 2021

Our Customer Experience President, Ken Peterson, wrote an insightful entry about the importance of building a strategy for the digital costumer experience.

The Top Community Platform Vendors According to the FeaturedCustomers Fall 2021 Customer Success Report Rankings

October 5th, 2021

QuestionPro was awarded with the "Top Performer" honor according to the Fall 2021 Community Platforms Customer Success Report.

QuestionPro named as a 2021 Technology Leader in Quadrant Knowledge Solutions’ SPARK Matrix for Voice of the Customer (VoC) Platform, 2021

October 1st, 2021

Quadrant Knowledge Solutions announced today that it has named QuestionPro as a 2021 technology leader in the SPARK Matrix analysis of the global Voice of the Customer (VoC) platform market.

Revenge Spending? More Like “Cautious Consumerism”

September 27th, 2021

Dan Fleetwood explains more about 'cautious consumerism' and how this is becoming a new consumer trend after COVID...

CXBuzz Interview With Ken Peterson, President of CX at QuestionPro

September 26th, 2021

Ken Peterson, our President in Customer Experience, had an insightful interview with CXBuzz; talking about AI, CX metrics, loyalty, NPS...

Does Your Customer Experience Strategy Yield a Diamond or a Lump of Coal?

September 8th, 2021

Ken Peterson, President of Customer Experience, talks about the pressure in diamonds and coal, giving a great example of how pressure in achieving goals sometimes might not be the best CX strategy.

Rome Wasn't Built in a Day, But Your Customer Experience Strategy Can Be

August 10th, 2021

Our Customer Experience President, Ken Peterson, wrote an interesting entry on how building a CX strategy takes work and time.

10 voice of the customer tools to consider

August 2nd, 2021

QuestionPro is named one of the 10 voice of the customer tools to consider for creating an action plan to improve the customer experience.

Countering the First Female Recession: Lessons for HR

March 8th, 2021

Dive into this conversation with Sanja Licina, PhD, HR expert, and President of QuestionPro Workforce, on countering the first female recession and here is what she had to say...

QuestionPro Hires Workforce Experience President

March 4th, 2021

Commenting on the appointment, CEO Vivek Bhaskaran said: 'Sanja is a dynamic and passionate leader whose academic and real-world experience are a perfect fit for her role in leading our Workforce Experience division.'

Why This Company Adopted a Permanent Work-From-Anywhere Policy During the Pandemic

February 4th, 2021

Built In Austin spoke with Bhaskaran to learn more about how QuestionPro adapted during the pandemic, including its new work-from-anywhere policy...

How These Austin Companies Aim to Exceed Customer Expectations

January 14th, 2021

What awaits the company’s new enterprise clients? One-on-one sessions with CEO and Founder Vivek Bhaskaran. Senior Vice President of Customer Success and Operations John Johnson said ...

QuestionPro Acquires Enprecis Group from Bregal Sagemount

December 19th, 2020

Founded in 2008, Enprecis helps auto companies drive higher satisfaction, better experience, and loyalty with solutions like Foresight™ Customer Experience (CX) Management platform and CQi™ Vehicle Experience (VX) platform to measure continuous vehicle quality. QuestionPro is a global provider of online survey and research services, including specific platforms for Customer Experience, Research & Insights, and Employee/Workforce experience

QuestionPro Launches “Switchable Consumer” Model to Help Brands Cost-effectively Reduce Churn and Acquire New Customers

December 17th, 2020

QuestionPro launched a proprietary “switchable consumer” research model that helps brands cost-effectively reduce churn and acquire new customers. It uses surveys to identify the prospects who can be persuaded to switch from a competitor and the existing customers that are at risk to switch to a rival.

QuestionPro Buys Enprecis Group From Bregal Sagemount

December 17th, 2020

Austin, Texas-based QuestionPro has acquired Enprecis Group Inc., a customer-experience management company focused on the automotive industry, from Bregal Sagemount...

QuestionPro Buys Auto Sector CEM Specialist Enprecis

December 17th, 2020

QuestionPro has acquired Enprecis Group, which designs, develops and distributes daily tracking and CEM software for the automotive enterprises. With the acquisition of Enprecis from private equity group Bregal Sagemount, QuestionPro has launched AutoX, a pioneering 360-degree solution for customer experience management.

QuestionPro acquired Enprecis Group

December 17th, 2020

QuestionPro acquired Enprecis Group, a Dallas, Texas-based customer service platform for the automotive industry, from Bregal Sagemount.

QuestionPro Acquires Enprecis Group from Bregal Sagemount; Launches New “AutoX” Platform to Drive Insights for Auto Brands

December 17th, 2020

"With the acquisition, QuestionPro is announcing a new service – AutoX – which is the first and only 360-degree solution for OEMs – where data from Employees, Customers, Research and Vehicle Quality are combined and analyzed in a single data platform."

Bregal Sagemount sells Enprecis Group to QuestionPro

December 17th, 2020

Here’s What 4 Austin Leaders Have Learned Since Transitioning to a Remote Work Environment

December 15th, 2020

As a result of the ongoing coronavirus pandemic, the number of U.S. workers working from home full time is almost 70 percent. The number of U.S. workers permanently working from home is expected to rise even more as the leaders continue to realize the benefits of a remote workforce. Check out how pandemic changed the views of Vivek Bhaskaran, CEO and founder, QuestionPro regarding remote work and business continuity.

Elon Musk is leaving Silicon Valley for Texas. These millionaires and companies are joining him

December 14th, 2020

"As of November, 39 companies -- in tech and other industries had relocated to Austin so far this year, according to data from the Austin Chamber of Commerce."

QuestionPro helps brands reach more customers.

December 14th, 2020

With its new research model, the online survey and research company is helping brands track which of their customers are liable to take interests in their products or those of their competitors.

Silicon Valley ‘Texit’ Is Real: Here’s Who’s Going and Where

December 14th, 2020

Moving from Silicon Valley to Austin, TX at the beginning of 2020 put QuestionPro ahead of the curve.

QuestionPro Launches “Switchable Consumer” Model To Help Brands Cost-Effectively Reduce Churn And Acquire New Customers

December 9th, 2020

QuestionPro, a global leader in online survey and research services announced the availability of a proprietary “switchable consumer” research model that helps brands cost-effectively reduce churn and acquire new customers.

The company that literally started Silicon Valley is moving to Texas

December 2nd, 2020

It's the largest — but just the latest — tech company to make the trip south: SignEasy, QuestionPro and DZS (formerly known as Dasan Zhone Solutions) also moved from California to Texas.

Why Virtual Focus Groups Could Become the Norm Post-COVID-19

December 2nd, 2020

In the wake of COVID-19's restrictions on travel and in-person gatherings, traditional focus groups all but disappeared. Into the void came the adoption of virtual technologies. Find out why “virtual” focus groups are not only a near-term fix but might become a permanent fixture in the toolbox for market researchers.

How I Started A $1.6M/Month Online Surveys And Research Tools Software

November 14th, 2020

Announcing today major new features and tools as well as a product roadmap across Surveys, Research and CX.

Drive Satisfaction, Engagement and Leads with Customer Engagement

October 29th, 2020

We all know that building and maintaining a customer base is the key to a successful business. While acquiring new customers is more difficult than maintaining existing ones, it is still crucial to keep existing customers while enticing new ones. Engaging with your customers via online surveys helps you do both.

How to Navigate Being the Only Woman on Your Team: Advice From Local Women in Tech

October 26th, 2020

Many women in tech face the very real possibility of being the only woman on their team. It can sometimes mean having to fight harder to have your voice heard and ideas honored. Find out what advice Crystal Wiese, Director of Marketing, QuestionPro, has for other women in tech to have a successful and fulfilling career.

QuestionPro Sets Up Reseller and Distributor Program

September 17th, 2020

The QuestionPro Partner Channel, a reseller and distributor program is designed to make it easier for partners to integrate QuestionPro’s solutions directly into theirs, helping their clients unlock insights.

What You Should Know About Voice of the Customer Survey Questions

September 2nd, 2020

Companies that don’t measure the impact of Voice of the Customer (VoC) programs will not see improvements in satisfaction and may even see declines. QuestionPro offers different types of VoC programs and helps organizations offer better value and experience to their customers.

Austin’s QuestionPro acquires Dallas company

February 28th, 2020

Austin-based survey and market research company QuestionPro has acquired Dallas-based Care Experience, a customer experience platform focused on health care.

Survey company QuestionPro moves HQ from California to Austin

January 21st, 2020

Survey and market research company QuestionPor has moved its headquarters from California to Austin. As part of the move, the company relocated 18 of its employees in Austin, with plans to grow up to about 60 local employees by the end of the year.

S.F. company heads to Texas, saying Bay Area economy is ‘not sustainable’

January 29th, 2020

Founder Vivek Bhaskaran said he moved the company's headquarters to San Francisco in 2011 with big ambitions, "but economically, we could not make it work.

QuestionPro Moves its Headquarters from San Francisco to Austin

January 28th, 2020

“Austin is the perfect tech-friendly city for QuestionPro to place our roots and to drive our business to the next level,” Bhaskaran said. “It offers a mix of vibrant startups, incubators, and classic technology corporations that we’re excited to be a part of.”

Interview with Vivek Bhaskaran, Founder and CEO of QuestionPro

January 30th, 2020

"To my fellow founders out there, build the company you want to build not the company that others put pressure on you to build," says Founder, Vivek Bhaskaran.

QuestionPro: How the Survey Software Leader is Humanizing Online Support with New Approaches to Customer Engagement

Most of us have experienced the impersonal face of online support tickets and feedback forms, filling them out only to feel marooned in an endless queue of requests. QuestionPro is changing the game when it comes to how businesses are interacting with their customers.

Silicon Valley Must Address Sexism in the Workplace

Accusations of sexism in the technology sector are nothing new and sadly unsurprising, considering the male-to-female ratio in the industry. However, a viral blog post from former Uber employee Susan J. Fowler recently forced tech companies to examine their corporate cultures to ensure their female employees not only are treated fairly, but also feel safe coming to work.

QuestionPro: How to Make Dating Site Registrations Less of a Cookie-Cutter Experience

In the dating industry, competition is fierce. Dating websites have to work to make themselves stand out to singles so their niche services remain popular and profitable in the long run. To help dating brands reach out to online daters, QuestionPro offers unique survey software with customized features and 24/7 live support.

Capture 5X More User Engagement with New Conversational Forms from QuestionPro — The Leader in Online Survey Software Trusted by the Biggest Financial Institutions

Despite the links to consumer surveys at the bottom of every receipt and customer-facing email, it can be difficult to maintain engagement long enough to get actionable feedback. Experienced survey and analytics company, QuestionPro, is turning surveys and forms into insightful conversations with new Conversational Forms.

Learning from voter survey experiments

Leading up to the November election, AP worked with GfK Custom Research and the National Opinion Research Center at the University of Chicago to examine new ways to survey voters.

How QuestionPro Helps You Improve Customer Experience With Its Comprehensive Survey and Analytics Platform

Gaining insight into customer satisfaction and shopping trends through experience tracking is a vital aspect of a business's efforts to stand out in its market. Through its suite of software tools, QuestionPro makes this task easier and more efficient with customizable survey creation, online and offline distribution, deep analytical tools, and robust reporting.

QuestionPro Delivers the Answers to all Your Questionnaires

Today, the platform claims to create over one million surveys every month and over 10-million responses collected in that same period. It also has over five million users worldwide and over 15,000 business clients spanning across 40 nations.

QuestionPro and MindMeister Partner, Explore a Survey Mind Mapping Integration

QuestionPro and MindMeister announced a new partnership with the aim to modernize data intelligence through the integration of QuestionPro's powerful survey analytics platform and MindMeister's award-winning mind mapping software.

WorkXO and QuestionPro partner, launching the Workplace Genome

The Workplace Genome™ Project provides organizations with a simple research-based discovery process for understanding organizations' culture at their very essence—who they really are, how they really work, and what it is their employees really experience.

QuestionPro Woos Academic Insititutions in Major India Push

QuestionPro has expanded its offerings to capture evidence-based decision making in emerging markets such as India, China, and Latin America. Companies in these regions are adopting the tools and services for data processing and analytics.

What Entrepreneurs Can Learn From This Week's Tech Acquisition

Earlier this week, news broke that Seattle-based QuestionPro, a leading web-survey and market research company, has acquired Pollbob, a New Orleans-based startup at the forefront of the mobile social polling space.

Add it up: Web-survey company QuestionPro acquires PollBob

QuestionPro, a web-survey and market-research company, has acquired PollBob, a small startup with a website and iPhone app for community polling.

QuestionPro gobbles up PollBob to bolster mobile offerings

QuestionPro is buying PollBob, a small New Orleans consumer Internet startup that specializes in online and mobile polling technology. Terms of the deal weren't disclosed, but QuestionPro CEO Vivek Bhaskaran tells GeekWire that the acquisition will help strengthen its battle against Survey Monkey, especially in the increasingly important mobile arena.

QuestionPro expands mobile lineup with PollBob

Seattle online research company QuestionPro is expanding its mobile offerings -- and geographic reach -- by acquiring New Orleans-based PollBob.

Research Tool to Help Your Small Business Succeed: Review of QuestionPro

Most business owners have heard the statistic that 80% of new businesses fail within the first three years. One of the biggest reasons they reportedly fail is because they lack the information and related analysis to make a good decision.

Why Influencers Matter To Small Business

I've been thinking a lot about influence lately. It seems that I'm not the only one. Mike Michalowicz wrote an article that talked about how you can grow your business by connecting with influencers and Guy Kawasaki gave us a real life example of how you can create a path for influencing behavior by setting up an environment for easy compliance.

8 DIY Marketers Tools For Making Your Business Look Bigger

When I looked at my e-mail and saw a message from MSNBC, I thought it was spam. MSNBC wanted to know if I would consider participating in a web series that paired entrepreneurs with small business mentors. I would be one of the mentors in addition to Tony Hawk and Daisy Fuentes.

How to Run a Killer Marketing Program . With NO Marketing Budget

Yeah - I know - you've got no extra cash. To get cash you need customers. To get customers, you need marketing. So how are you supposed to do any of that - with no cash.

Communities: There’s An App For That!

28 February, 2019

Having an app, making your community readily available to members, along with the additional benefits of studies, are keys to unleashing the true power of your community.

A Review of Online Survey Software: Which One is Best for You?

Since I.m forever harping about finding out what.s important to your customer when they are buying what you.re selling, I've decided to go over a few on-line survey tools and help you figure out which one might be best for you and your customers.

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